Your privacy matters to us. This policy explains what information we collect through our website (ebtseattle.com), how we use it, and your rights with respect to that information. It applies to information collected through our website and does not govern the use of protected health information collected in the course of clinical care, which is addressed in our HIPAA Notice of Privacy Practices.

1.  Information We Collect

Information you provide directly:

• Name, email address, and phone number submitted through contact forms or newsletter signup
• Information submitted when requesting a clinical referral or scheduling an appointment
• Communications you send to us via email or web forms

Information collected automatically:

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies

Information collected through third-party tools:

• Website usage data collected by Google Analytics
• Interaction data collected by Meta (Facebook) pixel and similar advertising tools
• Information collected through our patient portal, operated by Valant

2.  How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide information about our services
• Send newsletters or other communications you have requested
• Schedule appointments and coordinate care
• Understand how visitors use our website in order to improve it
• Measure the effectiveness of our outreach and communications
• Comply with applicable legal obligations

3.  Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to operate and improve the site. These include:

• Essential cookies: necessary for the website to function properly
• Analytics cookies: used by Google Analytics to collect anonymized usage data
• Advertising cookies: used by Meta pixel and similar tools to measure ad performance

You may control cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.

4.  Text Messaging

We will never share your mobile number or your consent to receive text messages with any third party for marketing or promotional purposes, or for any other purpose. Your decision to opt in to text messaging from EBTCS stays with us.

If you provide your mobile number and consent to receive text messages from EBTCS, we may send you appointment reminders or other service-related communications. Message and data rates may apply. You may opt out at any time by replying STOP to any message we send.

5.  How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers: third parties who assist us in operating our website and delivering services, including Google, Meta, and Valant, subject to confidentiality obligations
• Legal requirements: when required by law, court order, or to protect the rights and safety of our organization or others
• With your consent: in any other circumstance where you have given us explicit permission

6.  Third-Party Services

Where we share information with third-party service providers in connection with your clinical care, including our patient portal operated by Valant, we do so under Business Associate Agreements that require those vendors to protect your information in accordance with HIPAA. For third-party analytics and advertising tools such as Google Analytics and Meta, these services operate under their own terms of service and privacy policies, which we encourage you to review.

7.  Your Rights Under Washington State Law

Washington residents have rights with respect to their personal information under Washington state law, including:

• The right to know what personal information we have collected about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information, subject to certain exceptions
• The right to opt out of certain uses of your information

To exercise any of these rights, please contact us using the information below. We will respond to your request within the timeframe required by applicable law.

8.  Data Security

We implement reasonable technical and organizational measures to protect the information we collect, consistent with our obligations under applicable law including HIPAA and Washington state law. In the event of a breach affecting your information, we will notify you as required by law.

9.  Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13. However, parents and guardians may submit information about their child when inquiring about clinical services for minors. We use this information solely to respond to the inquiry and coordinate care, and handle it in accordance with this policy and our Notice of Privacy Practices. Clinical services for minors are governed separately by our Notice of Privacy Practices and applicable Washington state law, including the confidentiality protections for minors under RCW 70.02.130.

10.  Changes to This Policy

We may update this privacy policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website following any changes constitutes your acceptance of the updated policy.

11.  Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us: