What is your cancellation policy?

Therapy Cancellations

If it is necessary to cancel an appointment, you must cancel 24 hours before your scheduled appointment time. You will be charged the regular fee for the session if you have not notified our office of your cancellation 24 hours before the time of the appointment. All voicemails are dated and timestamped. If your appointment is scheduled for a Monday, please leave a voicemail over the weekend to confirm your cancellation.  If you have a contagious illness which might lead you to miss a visit, please call our office at 206-374-0109 to inquire whether telehealth is available to help avoid a late cancellation charge.

Psychiatry Cancellations

EBTCS Psychiatry policy requires 48-hour notice to cancel or reschedule an appointment for any reason. There is a late cancellation fee for any missed or cancelled appointment with less than 48-hour notice. If you have a contagious illness which might lead you to miss a visit, please call our office at 206-374-0109 to inquire whether telehealth is available to help avoid a late cancellation charge.

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  1. We review what you shared

    Within one business day, we review your responses and match you to the clinicians and programs best suited to you.

  2. We call you

    Within two to three business days, we'll call to answer questions about program structure and fees, and figure out the best next step for you.

  3. We find your next step

    Depending on availability, that may mean booking your first appointment, scheduling a consult, or adding you to our waitlist so we can reach out as soon as space opens.

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